Welcome to Fynder ("Fynder", "we", "us", or "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Fynder mobile application, website, and related services (collectively, the "Service").
By creating an account or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Information Visible to Other Users
- Location Information
- Sensitive Information
- Data Retention
- Data Security
- Your Rights and Choices
- Account Deletion
- Children's Privacy
- International Data Transfers
- Third-Party Services
- Changes to This Policy
- Contact Us
1. Information We Collect
1.1 Information you give us
- Account information: name, email address, phone number, date of birth, gender, and password or login credentials.
- Profile information: photos, bio, interests, height, education, occupation, relationship goals, preferences, and other details you choose to add.
- Content: messages, moments/posts, photos, likes, comments, and other content you create or share on the Service.
- Verification data: selfies or other information you provide to verify your identity, if you choose to use it.
- Purchases: subscription and in-app purchase details. Payments are handled by Apple App Store or Google Play. We do not store your full card details.
- Support communications: information you send when you contact us or report another user.
1.2 Information we collect automatically
- Device information: device model, operating system, app version, device identifiers, language, and time zone.
- Usage information: features you use, profiles you view, swipes, matches, session times, and crash logs.
- Location information: precise or approximate location, if you allow it (see Section 5).
- Log data: IP address, access times, and pages or screens viewed.
- Push notification tokens: used to send you notifications you have agreed to receive.
1.3 Information from third parties
- Social login: if you sign in with Google, Apple, Facebook, or another platform, we receive basic information such as your name, email, and profile picture, as allowed by your settings on that platform.
- Other users: reports or information other users provide about you (for example, when reporting abuse).
2. How We Use Your Information
| Purpose | Examples |
|---|---|
| Providing the Service | Creating your account, showing your profile, suggesting matches, and enabling chat. |
| Matching & recommendations | Using your preferences, location, and activity to recommend compatible people nearby. |
| Safety & security | Verifying accounts, detecting fake profiles, spam, fraud, and abuse, and enforcing our Terms. |
| Communication | Sending match alerts, messages, service updates, and (with consent) promotional offers. |
| Payments | Processing subscriptions and premium features. |
| Improvement & analytics | Understanding how the app is used, fixing bugs, and developing new features. |
| Legal compliance | Meeting legal obligations and responding to lawful requests. |
Where required by law (for example, under GDPR), we rely on these legal bases: performance of a contract, your consent, our legitimate interests, and compliance with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share information only in these cases:
- With other users: your profile and content are shown to other users as described in Section 4.
- Service providers: trusted vendors who help us operate the Service, such as cloud hosting, storage, analytics, push notifications, customer support, and content moderation. They may use your data only to provide services to us.
- Legal reasons: when required by law, court order, or government request, or to protect the rights, property, or safety of Fynder, our users, or others.
- Business transfers: if there is a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: in any other case where you have given permission.
4. Information Visible to Other Users
When you use Fynder, other users can see:
- Your first name, age, photos, bio, and profile details you choose to add.
- Your approximate distance from them (never your exact location).
- Moments/posts you publish and messages you send to them.
Please think carefully before sharing personal information. We cannot control what other users do with information you share with them, including screenshots.
5. Location Information
Fynder uses your location to show you people nearby and to show your approximate distance to other users. We never show your exact location to other users. You can turn off location access at any time in your device settings, but some features, such as nearby matching, may not work properly without it.
6. Sensitive Information
Some information you choose to share, such as your sexual orientation, gender identity, religion, ethnicity, or relationship preferences, may be considered sensitive in some countries. By adding this information to your profile, you consent to us processing it to provide the Service. Adding it is optional, and you can edit or remove it at any time.
7. Data Retention
- We keep your information for as long as your account is active.
- When you delete your account, your profile is removed from the Service right away, and your personal data is deleted within 30 days, except as described below.
- We may keep some information longer when required by law, to resolve disputes, to prevent fraud or abuse (for example, data about banned accounts), or to enforce our Terms.
- Messages you sent to other users may stay visible to them after you delete your account.
8. Data Security
We use reasonable technical and organisational safeguards, including encryption in transit (HTTPS/TLS), access controls, and secure cloud infrastructure, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your account and personal data.
- Download or port your data in a portable format.
- Object to or restrict certain processing.
- Withdraw consent at any time, where processing is based on consent.
- Opt out of marketing emails and push notifications.
- Lodge a complaint with your local data protection authority.
You can update most of your information in the app settings. To exercise any other right, contact us at fynder.chat@gmail.com. We will respond within the time required by applicable law.
California residents (CCPA/CPRA): You have the right to know, delete, and correct your personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioural advertising.
10. Account Deletion
You can delete your account at any time:
- In the app: go to Profile → Settings → Account → Delete Account.
- By email: send a deletion request from your registered email to fynder.chat@gmail.com.
Deleting the app from your phone does not delete your account. Active subscriptions must be cancelled separately through the Apple App Store or Google Play.
11. Children's Privacy
The Service is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we find out that a minor has created an account, we will delete it right away. If you believe a minor is using Fynder, please report it to us.
12. International Data Transfers
Your information may be stored and processed in countries other than your own. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your data when it is transferred internationally.
13. Third-Party Services
The Service may use or link to third-party services (for example, Google, Apple, Facebook, Firebase, cloud storage providers, and payment platforms). Their privacy practices are governed by their own policies, and we encourage you to review them.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you in the app or by email. The "Last updated" date at the top shows when the policy was last revised. Continuing to use the Service after changes take effect means you accept the updated policy.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
- Email: fynder.chat@gmail.com